#Financial news

Customers lament  extortion by  service providers

By Fatima Muraina
Nigerians have accused the network providers of indiscriminate extortions of subscribers across the nation.

A journalist based in Akure, Mr Kayode Abodunrin said he has stopped patronising one of the popular networks since 2006, when he discovered alleged sharp practices by the organisation.

Abodunrin said, ‘ the service of the network is exploitative, stressing that the service providers treated customers as if they were doing them a favour.

A lady, who deals in the sale of recharge cards, Miss Janet Folayomi noted that sellers do not make any proft from the sale of recharge cards especially MTN cards which she said is just between thirty and forty naira profit from the sale of a thousand naira worth of cards.

” The profit goes to the providers considering transportation involved and with the price given on whole sale, we do not make any profit but selling just because we do not have alternative”, she observed.

She stressed “that was why majority of the sellers add ten naira to the price of the cards so that a little profit could be made.

A customer, Mr Ijalana Olaosebikan lamented indiscriminate extortion from the customers specially through tarrifs made available to customers.

Olaosebikan observed that tarrif being demanded from customers are constantly changed without notifying the customers.

One Mrs. Dupe Olabisi told The Hope that she was on ‘better talk which gives her double amount when she recharged adding that the rate of the deduction was alarming. .      Olabisi, in her opinion said that customers can never gain from this  provider as she observed that the opportunity of borrowing when out of credit is becoming unfriendly.

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She said apart from fifteen percent service charge deduction from the money borrowed, the rate of deduction when a call is made is beyond comprehension such that debtors may not make up to two calls from a borrowed recharge of #200.

Olabisi, whose tariff was on mtn pulse made a call during the interview and told the reporter that the just concluded call she made was 29seconds which attracted a deduction of #23 20kobo.

Costumers however called on appropriate authorities to wade into the services of not only the mtn but all service providers to make life more meaningful for Nigerians.

Efforts were made to contact a major mtn service distributor in the state, Demmy Global proved abortive as calls were not responded to.

Equally, the state Consumer Protective Committee was visited several times as calls were made to the Managing Director to speak on the development proved abortive as at press time.

Customers lament  extortion by  service providers

Being a special  address of the Governor

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