From Francis Akinnodi, Ondo
The Federal Ministry of Education has inaugurated the SERVICOM unit of the Federal Polytechnic, Ile-Oluji for excellent service delivery to which all citizens are entitled to in a timely, fair, honest, effective and transparent manner.
At the inauguration held at the institution in Ile-Oluji, representative of the Minister of Education, Mr. Samuel Etu said SERVICOM over the years had exposed citizens to their rights to good and effective service.
According to him, “The establishment of SERVICOM unit in this institution today is a good development which will take the Polytechnic to its next enviable level. However, the cooperation of the management is needed for its success.
“Also, the management should realize that SERVICOM is its eye in the institution with a mandate to support the management in driving its vision”.
He commended the effort of the National Board for Technical Education (NBTE) for sustaining the laudable initiatives of the Federal Government in its offices and across the institutions under it.
Also, NBTE Executive Secretary, Dr. M.A Kazaure represented by Mr. Jonathan Anyanwu congratulated the management of the polytechnic for its patriotic move to join the board in the fight against service failure in the polytechnic system through the establishment of SERVICOM unit.
He said the nation’s situation some years after in terms of service delivery was hope inspiring as evidenced in discipline, transparent, efficient and corruption free public service
Our economy was buoyant, educational standard was high while cultism and examination malpractice were rare adding that SERVICOM has really changed the approach to the conduct of government businesses.
He however said that Nigeria can only realize its full potentials if citizens receive prompt and efficient service saying SERVICOM means service compact; it is a social contract entered into by the government with the Nigerian populace to deliver service in a most efficient manner.
“SERVICOM should eradicate vices like sexual harassment, corrupt practices in the admission process, absenteeism by staff among others where they exist, it would no doubt increase efficiency and productivity in the polytechnic”.
Earlier in his speech, Rector, Federal Polytechnic, Ile-Oluji, Professor Adedayo Fasakin said, “I have longed for this auspicious ceremony for some time in my belief that having an active SERVICOM unit is one of the indices by which service delivery in an institution is rated and that is why the unit is set up though the polytechnic is relatively young.
“Our initial resolve to make the Federal Polytechnic, Ile-Oluji an enviable institution has continued to be a guiding principle that drives us in all our endeavours. Though we have faced enormous challenges right after our appointment, we have never been daunted and have always surmounted every hindrance”.
He recalled that the government of the federation under President Olusegun Obasanjo introduced SERVICOM into the public space at a period when it became obvious that Nigerians were not getting quality service delivery from public organizations.
Prof. Fasakin however said SERVICOM is an internal organ that ascertains that clients of public service receive requisite appropriate attention and that they leave service points satisfied, and where they do not get the desired service, there are established processes to redress their perceived grievances.
He urged staff and students of the institution, parents, vendors and the general public to make use of the channels outlined in the charter in demand for quality service delivery. “It is your right to ask to be attended to promptly and decorously at all our service points”.